Privacy Policy

Privacy Policy

Introduction

Welcome to https://abu-dhabi-city-sightseeing-tour.terratrek.net (hereafter referred to as ‘the Company’, ‘we’, or ‘us’). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website, utilizing our services, and interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked to our platform. These entities have their own privacy policies, and we encourage users to review them before providing any personal information.

Processing Activities

This Privacy Policy is designed to guide you on the following activities:

  • Account Creation and Management: When you create an account with us, we collect and process your user details, including name, contact information, and login credentials.
  • Transactions: We securely process payment information for purchases made through our services, including financial data and shipping addresses.
  • Communication: By signing up for newsletters or contacting our team, you consent to receiving communications from us, which may include marketing materials, updates, and support messages.
  • Data Usage: Your interaction with our website, applications, and services provides us with various types of information, as detailed below.

Personal Data Collection

We collect several categories of personal data to enhance your experience and improve our services:

  • Account Information: This includes user names, email addresses, passwords (hashed and salted), and profile pictures.
  • Payment Information: Credit/debit card details, payment history, and billing addresses are securely stored for transaction processing.
  • Financial Data: We may collect bank account information for direct payments or financial transactions.
  • Purchase Details: Records of products purchased, order numbers, quantities, and associated prices.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs), mobile phone numbers, and other similar data from your device to personalize content and analyze user behavior.
  • Location Data: Information about your location when you use our GPS-enabled services or provide consent for location tracking.
  • Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences with our tours and services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms, such as your public profile information.
  • Product Interest: Details about the products or tours you view, search for, or express interest in.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, ensuring a smooth browsing experience and enabling core features like login and account management.
  • Preference Cookies: Used to remember your preferences, such as language settings or display options, to provide customized experiences.
  • Analytics Cookies: Help us understand user behavior by tracking anonymous data, allowing us to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, where you can manage and customize cookie preferences.

Data Retention and Deletion

We follow strict data retention policies in compliance with legal requirements and business needs:

  • Personal data is retained as long as necessary for the purposes it was collected, such as fulfilling transactions, providing customer support, or maintaining account security.
  • Once the data is no longer required for these purposes, we securely delete or anonymize it to prevent re-identification.

Security Measures

We prioritize data security and implement robust measures to protect your information:

  • Encryption: We use encryption protocols for data in transit and at rest to ensure secure communication and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process sensitive data on our behalf.
  • Access Controls: Our systems have access controls to limit data access only to authorized personnel who require it for specific purposes.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  • We do not knowingly collect or solicit personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you have several rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you and to know how it is being used.
  • Correction: You can ask us to correct or update any incomplete or inaccurate personal information we have about you.
  • Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data from our systems.
  • Object: The right to object to the processing of your personal data for specific purposes, such as marketing or direct sales.
  • Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post a notice on our website if there are significant changes, and we encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact our Data Protection Officer:

We appreciate your trust in us, and we are dedicated to maintaining the highest standards of data protection and privacy.